If you are using Websense Web Security 7.6 or newer and trying to allow a website by using unblock or recategorize features and if you are still not able to access to the website as I have experienced this behaviour with www.bugme not.com site, this is related to a new mechanism of force comes with 7.6 and newer versions. Because it continues to block the address if it is in a risky category, even you create an allow rule.
But you can override this feature by editing your eimserver.ini file
To do this open your eimserver.ini file add SecurityCategoryOverride=OFF under [FilteringManager]section and restart the filtering service.
For more details : http://www.websense.com/support/article/kbarticle/Custom-URLs-and-Limited-Access-Filters-Not-Permitting-Site-Access-In-V7-6
Another reason for this issue can be the role you've used to logon Triton console, be sure you use Super Administrator role or/and visit http://www.websense.com/support/article/kbarticle/Unblock-URL-feature-in-Websense-Manager-does-not-work for more information.
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1 comment:
Thanks for the info. This worked great. I have tried several things that Websense recommended and had no luck. Your solution was spot on.
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